Question 1

What types of tea do you offer? （你们提供哪些种类的茶叶？）

Accepted Answer

We offer a variety of teas, including Pu'er, black tea, and white tea, sourced from renowned regions to ensure high quality and authentic taste. Our tea collection will continue to be updated. Please stay tuned to our website for the latest products.
（我们提供多样化的茶叶选择，包括普洱茶、红茶和白茶，均来自知名产地，确保高质量和正宗口感。茶叶产品会定期更新，请持续访问我们的网站获取最新信息。）

Question 2

What types of tea-ware do you sell? （你们出售哪些类型的茶具？）

Accepted Answer

Our tea-ware collection includes purple clay teapots, blue and white porcelain, Jian Zhan cups, and various other tea accessories.Our tea-ware collection will continue to be updated. Please stay tuned to our website for the latest products.
（我们的茶具系列包括宜兴紫砂壶、青花瓷、建盏杯以及各种其他茶具。茶具产品会定期更新，请持续访问我们的网站获取最新信息。）

Question 3

Where are you located?（你们的店铺位于哪里？）

Accepted Answer

Our store, Rain Tea House, is located in Vancouver, Canada. For specific location and opening hours, please visit Contact Us page for more details. 
（我们的店铺「今雨来茶坊」位于加拿大温哥华。具体地址及营业时间等详情请访问“联系我们”页面。）

Question 4

What is your return policy for tea leaves?（茶叶的退货条款是什么？）

Accepted Answer

Due to the unique nature of tea leaves, all sales are final. We do not accept returns or exchanges for any tea products once purchased.
（ 由于商品的特殊性，所有售出的茶叶概不退货或换货。）

Question 5

What is your return policy for tea-ware?（茶具的退货条款是什么？）

Accepted Answer

We accept returns for tea-ware within 7 days of purchase, provided the items are unopened, unused, and undamaged. A valid receipt must be presented for all returns.
（在购买后7天内，未开封、未使用且无损坏的茶具可退货。所有退货需提供有效的购买收据。）

Question 6

What if my tea-ware is damaged during shipping?（如果我的茶具在运输过程中损坏怎么办？）

Accepted Answer

Our team ensures that all packaging is intact and suitable for shipping. Please note that we are not responsible for damage caused during transit. In case of damage, it is recommended that you file a claim with the carrier.
（我们保证所有包装完好，并适合运输。然而，如果茶具在运输过程中损坏，我们将不为此负责。请联系运输公司进行索赔。）

Question 7

Do you offer international shipping?（你们提供国际运输吗？）

Accepted Answer

Yes, we offer international shipping. Shipping fees and delivery times may vary depending on the destination. Visit our Shipping and Return Policy page for more details.
（是的，我们提供国际运输。运费和送达时间可能因目的地而异。详情请访问我们的“运输和退货”页面。）

Question 8

Can I visit your store to purchase products directly?（我可以直接到店购买产品吗？）

Accepted Answer

Yes, you are absolutely welcomed to visit our store in Vancouver to explore our selection of teas and tea-ware.
（当然可以，欢迎您光临我们位于温哥华的店铺，亲自挑选茶叶和茶具。）

Question 9

Do you provide information on tea culture and history?（你们提供茶文化和历史的信息吗？）

Accepted Answer

Absolutely! We are dedicated to exploring and sharing the rich heritage and cultural depth of tea, including its history and the philosophy behind each tea experience.
（  当然！我们致力于探索和分享茶的深厚文化底蕴，包括茶的历史和饮茶哲学。）

Question 10

How can I contact you for more information? （如何联系你们获取更多信息？）

Accepted Answer

You can reach us via email or phone. Visit our Contact Us page for more details.
（您可以通过电子邮件或电话联系我们。详情请访问“联系我们”页面。）

Question 11

What are the brewing instructions for your teas?（你们的茶叶冲泡方法是什么？）

Accepted Answer

For detailed brewing instructions for each type of tea, please visit our Brewing Guide page.
（有关每种茶叶的详细冲泡方法，请访问我们的“冲泡指南”页面。）

Question 12

How should I store my tea and tea-ware?（如何储存茶叶和茶具？）

Accepted Answer

For information on proper storage methods for tea and tea-ware, please visit our Brewing Guide and Storage Tips page.
（ 有关茶叶和茶具的正确储存方法，请访问我们的“冲泡指南”页面。）

Question 13

How do you accept payments?（你们接受哪种付款方式？）

Accepted Answer

Online purchases can be made with credit/debit cards. Alipay, and Wechat Pay. We accept cash Alipay, Wechat Pay, and credit/debit cards for store purchases.
（线上支付我们接受信用卡。店内支付可使用现金，信用卡，支付宝，以及微信支付。）

Question 14

Why is the size I measured different from the information provided on the website? （为什么我测量的容量和网站上提供的信息不一致？）

Accepted Answer

All tea sets are handmade and measured by hand, there might be slight discrepancies. 
（由于所有茶具产品都是手工制作并手工测量，因此可能会存在一些微小的误差。）